After dispatching your parcel, we’ll email you a confirmation with an estimated delivery window.
If a tracking number is provided, you’ll receive a separate email with a ‘Track My Order’ link to check your delivery status.
Tracking may take up to 24 hours to update.If there’s no tracking number or you have questions, please contact the seller:
- If you set a password at checkout, log in with your email and password, click ‘View Orders’, select your order, then click ‘Contact the Retailer’ to message them.
- If you didn’t set a password at checkout, simply log in using your checkout email and click ‘Email me a sign-in link’. We’ll send you an email with a secure link to access and manage your recent orders.
Retailers have 48 hours to respond. If you don’t hear back or are unsatisfied, click ‘Contact OnBuy’ next to your messages.