If you see a payment from OnBuy that you don’t recognise, there are a few things you can check before reporting it to your bank.
Check your OnBuy account
Sign in to your OnBuy account and select View orders to check whether the payment matches a recent purchase.
If you have more than one email address, you may have used a different email address when placing the order. You should also check your email accounts for an OnBuy order confirmation.
Could the payment still be pending?
If you attempted to place an order but it was not completed, the payment may only be a temporary pending authorisation.
Pending card payments will usually disappear from your account within 10 working days. Find out more in our Pending and failed payments article.
Still don’t recognise the payment?
Please contact OnBuy and provide:
- The payment amount
- The date of the payment
- The name shown on the payment account
- The email addresses you may have used on OnBuy
- Any OnBuy order number you think may be connected to the payment
For your security, never send us your full card number, bank account details, security code, PIN or online banking password.