In rare cases, a seller’s stock may not update accurately, which can result in your order being cancelled and refunded. We’re really sorry if this has happened to you.
If you’d still like to buy the item, you may be able to find another seller who stocks the same product.
As OnBuy is an online marketplace, many items are available from multiple retailers.
If your order was cancelled due to stock issues but the item still appears on the site, check the name of the seller, there’s a good chance another seller is offering it. You can find this information under the delivery details on the top right of the product page.
Don’t forget, if multiple sellers are offering the same item, you can compare prices, delivery times and reviews by scrolling to the ‘Compare Sellers’ section.