To get help quickly, please contact the seller directly.
Log in using this link, then click ‘View Orders’. Find your order, select ‘Contact the Retailer’, choose a reason, and send your message.
Sellers have up to 48 hours to respond. If they don’t reply or you’re not satisfied with their response, click ‘Contact OnBuy’ next to your message so we can step in.
If you’re logged in but can’t see your order, it might not have been completed successfully. Check the ‘An order isn’t showing in my OnBuy account’ FAQ for help.
Note: Orders can only be cancelled before they’re dispatched. If the item has already been shipped, please see ‘How do I return my order?’