OnBuy is an online marketplace that connects sellers with customers; we don’t sell or dispatch anything ourselves. As such, when you shop with us, you're buying directly from one of the thousands of trusted retailers who sell on our website.
Almost all purchases are covered by a 30-day return policy as standard. There are a few exceptions for items such as personal products. A few examples are listed below. A full list can be found here.
- Products made to the Customer’s specification, clearly personalised, custom-made, or
commissioned in any way. - Perishable Products include (but are not limited to) food, drink and fresh flowers.
- Audio or video recordings, computer software, DVDs or CDs which have a security seal which the
Customer (or persons the Customer may have given the Product to) have opened or unsealed - Any digitally downloadable Products such as but not limited to audio or video recordings,
computer software as the Customer agrees that the immediate performance of the contract
shall result in losing the right of cancellation once the download or streaming of the
digital content has begun. - Newspapers, periodicals, or magazines.
You have 30 days to return all non-faulty products. Non-faulty returns that fall outside of the 30 days are at the seller's sole discretion. Return postage for non-faulty items is your responsibility, so we strongly recommend using a tracked or insured service.
0 to 30 days after the delivery of a faulty product, you can return it for a full refund.
31 days to 6 months after the delivery of a faulty product, the seller has one opportunity to repair or replace the item if it's confirmed to be faulty. If the repair is unsuccessful, or the replacement is also faulty, you can return the product for a full refund.
If it's been more than six months since the delivery of a faulty product, the seller has one opportunity to repair or replace the item if it's confirmed to be a manufacturing fault. If the repair is unsuccessful, or the replacement is also faulty, you can return the product for a refund. However, the seller is entitled to make reasonable deductions from any refunds, for fair use.
Please note: Items must be returned to the seller for inspection prior to any refunds, repairs or replacements. If a fault or issue is confirmed, the return postage cost will be reimbursed, so please make sure you keep a copy of your payment receipt.