On rare occasions, Clearpay can collect duplicate payments or not connect with OnBuy. In this instance, an OnBuy order will not be created.
OnBuy monitor these and cancel duplicate or uncollected payment requests from Clearpay on a daily basis so if you've noted a duplicate payment, or an order that hasn't created properly, don't worry, your Clearpay payment will be cancelled promptly. There's no need to contact OnBuy or Clearpay.
If the order does not show in your OnBuy account, then you'll need to re-order the item.
We cannot manually cancel duplicate payments or uncollected payments.
Clearpay Plans entered into on or after 15 July 2026 are regulated credit agreements. Clearpay Finance Limited is deemed authorised and regulated by the Financial Conduct Authority for the purposes of the Temporary Permission regime for Regulated Deferred Payment Credit. Agreements entered into before 15 July 2026 remain unregulated. Credit is subject to status and affordability checks. Terms and conditions apply.