We're a trusted online marketplace that connects you with thousands of verified sellers, from small businesses to the biggest household names. Most orders arrive without a problem, but on the rare occasion that things don’t go as planned, we’ve got your back!
Every eligible item you buy on OnBuy is automatically covered by OnBuy Protection. This covers you for up to 180 days after purchase, no matter how you paid.
OnBuy Protection entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any.
You may have to return the item to a UK return address, in order to make a claim.
No subscriptions. No fees. Just our way of letting you know you’re in safe hands when you shop with us!