We are aware that there are unscrupulous groups conducting illegal activity using the OnBuy.com brand. We are extremely concerned about this issue, and we are working hard to get these sites taken down, however, these groups are extremely persistent and almost impossible to identify.
These groups have no connection with OnBuy.com. We are therefore unable to assist or compensate anyone who has interacted with such groups.
Citizens Advice offers specific advice for people that have been affected by online scams: https://www.citizensadvice.org.uk/consumer/scams/what-to-do-if-youve-been-scammed/.
Trading Standards also provides advice National Trading Standards Scams Team at: National Trading Standards. It may also be worth contacting your bank to discuss this issue if you have released any funds. OnBuy are unable to compensate anyone who has interacted with one of these websites.
We hope this information helps.