If you have a problem with your product, contact the seller directly for the quickest help. To return an item, follow the instructions under ‘How do I return my order?’.
- If you have an OnBuy account, log in with your checkout email and click ‘View Orders’. Find your order, select ‘Contact the Retailer’, choose your reason, and send your message.
- If you didn’t set a password at checkout, simply log in using your checkout email and click ‘Email me a sign-in link’. We’ll send you a secure link to access your account.
After clicking the link, click ‘View Orders’ and find your order. Select ‘Contact the Retailer’, choose your reason, and type your message.
- Sellers have 48 hours to respond. If there’s no reply or you’re unsatisfied, click ‘Contact OnBuy’ next to your messages for further assistance from our Customer Support Team.
- If you can’t see your order after logging in, it may not have been completed properly, or there may be a typo in your email. Refer to ‘An order isn’t showing in my OnBuy account’ for more help.
Note: OnBuy is a marketplace connecting sellers and customers; we do not sell or dispatch items ourselves. For issues, contacting the retailer directly is the best approach.