At OnBuy, we have a zero-tolerance policy for counterfeit or fake goods being sold on our platform. We take this matter seriously and will take appropriate action against any seller found to be in breach of this policy.
If you believe you have received a counterfeit product, please contact us with the following information so we can investigate:
• A detailed explanation of why you believe the item is counterfeit, including any specific concerns.
• Clear evidence, such as photos of the item, packaging, and labels.
To get in touch, click the ‘Contact OnBuy’ button. You will find this option next to the messages you have exchanged with the seller.
Once we receive your report, our team will carry out a full investigation and, if necessary, escalate the case to our Seller Performance team.
Please note: OnBuy is an online marketplace that connects buyers with independent sellers. We do not sell or dispatch items ourselves.
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