Here at OnBuy we don’t allow fake or counterfeit goods to be sold through our marketplace and we take prompt action against sellers found to be in breach of this term.
If you think you have been sent a counterfeit product, please can you contact us with the following information so we can proceed with our investigation, detail as to why you believe this item to be counterfeit, along with an image of the item.
You’ll be able to contact us by clicking the 'Contact OnBuy' button. This will appear next to the messages you've been sending to the seller.
Once this has been received we will ensure that we fully investigate your concerns and forward all relevant information to our Seller Performance team for review.
OnBuy is an online marketplace; we connect buyers and sellers, rather than selling our own products. You buy directly from independent sellers rather than from us.